Opening
Agentic Post-Sales Is Eating Customer Success
The operating model for the agentic era. A shared definition of post-sales and why customer success is being absorbed into it.
Mainstage / All attendees
/Planhat
Frontier
Winning Post-Sales in the Agentic Era.
When
November 10, 2026
Where
London, England
Post-Sales/Customer Success/Support/Onboarding/Professional Services/Applied AI/Agentic Operations/Forward-Deployed/Outcome Attainment/Post-Sales/Customer Success/Support/Onboarding/Professional Services/Applied AI/Agentic Operations/Forward-Deployed/Outcome Attainment/Post-Sales/Customer Success/Support/Onboarding/Professional Services/Applied AI/Agentic Operations/Forward-Deployed/Outcome Attainment/
§ 01 — The Event
Frontier brings Europe’s most forward-leaning post-sales leaders together to discover and discuss what’s happening at the commercial frontier before it hits the mainstream
While the mainstage sets the tone around major topics shaping the commercial frontier, breakouts allow you to go deeper ahead of deliberate slots for the peer-to-peer conversations leaders value most.
§ 02 — Philosophy
AI is reshaping the post-sales landscape faster than anyone can come to terms with.
Most of what gets said about it is hype or untested.
Operating at the frontier, Planhat is uniquely placed to clarify what’s real now and what to watch next.
The frontier is a battleground, with everyone fighting to adopt the latest technologies and techniques. Much of what happens there never survives long enough to enter the mainstream.
The value is in the things that do.
Frontier by Planhat is designed to give you a clear read on the ideas and approaches set to take root over the coming quarters, so you can act with confidence and get ahead of the curve.
§ 03 — Principles
Three Commitments To The Room
01
Clarity Over Noise
Leave every session with a sharper take on what's working, what isn't, and what to do about it—not a longer reading list.
02
Operating Models, Not Theories
Everyone in the room is an operator running modern post-sales teams—not a spectator or circuit speaker. Gain actionable insights directly from those a couple of steps ahead.
03
Value, Not Volume
Walk away with a handful of executable strategies, not bags of promotional materials. Connect with like-minded leaders, not vendors trying to sell you another product.
§ 04 — In The Room
The Conversations That Don’t Happen Anywhere Else
§ 05 — Main Stage
Three Keynotes That Set The Tone Of The Day
Afternoon
Inside an Agentic Post-Sales Team
A customer's before and after. One real team's numbers, mistakes, and what actually changed.
Mainstage / All attendees
Closing
Outcomes Are the Product
Why the agentic era demands a shift from selling customer success features to quantifiable retention and productivity gains.
Mainstage / All attendees
§ 06 — Agenda
The Frontier, In Eight Sessions
Breakouts and conversations designed for operators. Filter by track to see how the day takes shape.
№
Session
Track
Format
Detail
01The Same Problems EverywhereA cross-industry roundtable on what post-sales teams are facing.RoundtableFacilitated+
The Same Problems Everywhere
A cross-industry roundtable on what post-sales teams are facing.
A facilitated exchange surfacing the challenges every post-sales team shares, and how peers are solving them.
02Will Agents Replace the CSM?An honest debate.DebateOn-stage+
Will Agents Replace the CSM?
An honest debate.
A human versus agent division of labour, without the hype or the fear.
03Killing the Health ScoreMeasuring post-sales in an agentic world.MetricsTalk+
Killing the Health Score
Measuring post-sales in an agentic world.
The metrics that replace adoption and health scores: time-to-value, outcome attainment, and expansion.
04AI Across the Full Customer LifecycleFrom first value to renewal.LifecycleTalk+
AI Across the Full Customer Lifecycle
From first value to renewal.
Where agents add leverage at each stage—and where they do not.
05Onboarding Your First AgentA field guide for post-sales teams.PlaybookWorkshop+
Onboarding Your First Agent
A field guide for post-sales teams.
A 90-day playbook to put one agent into a real workflow.
06Service-Led GrowthPost-sales as a revenue engine.GrowthTalk+
Service-Led Growth
Post-sales as a revenue engine.
How onboarding, services, and customer success compound into expansion.
07From CSM to Forward-Deployed EngineerAnd beyond: the next three years of the post-sales career.CareerTalk+
From CSM to Forward-Deployed Engineer
And beyond: the next three years of the post-sales career.
The skill and role shift practitioners should make now.
08Designing the Agentic Post-Sales OrganizationRoles, ratios, and where humans sit.Org DesignTalk+
Designing the Agentic Post-Sales Organization
Roles, ratios, and where humans sit.
An organizational blueprint where agents do the volume work and humans own judgment and relationships.
§ 07 — November 10, 2026 · London
Frontier
A full-day gathering for post-sales leaders adopting Applied AI across customer success, support, onboarding, and professional services.